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Customer Service Representative

1 month ago

Atoka, Tennessee, United States Mosquito Joe Full time

About Mosquito Joe

Mosquito Joe is a fast-growing, locally owned business that provides outdoor pest control services to residential and commercial customers. We eliminate and repel outdoor pests such as mosquitoes, ticks, and fleas, making the outdoors a fun place for everyone.

Job Description

The Customer Service Representative supports the business owners and the office manager, engaging with customers to provide information in response to service inquiries, concerns, and requests about products and services. This role requires strong phone communication skills and proficiency in computer data entry to maintain loyal customers.

Main Job Tasks and Responsibilities

  • Perform tasks as assigned by the Office Manager
  • Manage and execute customer sales process via phone and online sales channels
  • Deal directly with customers either by telephone or email to respond to customer inquiries and resolve complaints
  • Set up new customer accounts
  • Direct requests and unresolved issues to Office Manager
  • Keep records of customer interactions and transactions
  • Maintain customer databases

Education and Experience

  • High school diploma, general equivalency diploma (GED) or equivalent
  • Competent computer skills including Google Mail and MS Office suite (MS Word, Excel, etc.)
  • Ability to type
  • Knowledge of administrative procedures
  • Phone sales experience preferred, not required

Key Competencies

  • Outgoing and personable with strong interpersonal skills
  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Consumer sales
  • Customer service orientation
  • Adaptability

Pay and Work Schedule

  • $10 to $14 per hour plus commissions
  • The opening is from 10 am to 3 pm Mon thru Friday, You may also be asked to occasionally work on Saturdays

Compensation

$10 to $14 per hour plus commissions

About Working for Mosquito Joe

When you put on a Mosquito Joe uniform, you become part of the family - a group of people committed to excellent customer service and passionate about making the outdoors a place that's fun for everyone. Working for our franchises means they'll take care of you the way they take care of their own family and friends. Because Mosquito Joe is not just a company that focuses on getting rid of pesky bugs, we're a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.