Shelter Assistant

3 weeks ago

Madison, Wisconsin, United States Porchlight Full time

About Porchlight

Porchlight, Inc. is a dedicated nonprofit organization working to reduce homelessness in Dane County, WI. Our mission is to ensure that everyone has a safe and stable place to call home.

Job Summary

The Shelter Assistant provides front-line services to guests of the Porchlight Men's Drop-In Shelter (DIS). This includes orienting new individuals to the shelter, mediating interpersonal conflict, providing information regarding other services and resources, and addressing problems if they arise.

Key Responsibilities

  • Create a welcoming environment for new and returning guests, including greeting guests as they enter, orienting new guests to the shelter, and answering questions.
  • Work effectively as a member of the shelter team, including maintaining open lines of communication, consulting about guest needs or situations, cooperating to complete tasks, and engaging in shared decision-making, as appropriate.
  • Treat guests with respect and professionalism by practicing active listening, preserving guest confidentiality, avoiding power struggles, and maintaining patience in difficult situations.
  • Communicate shelter rules and policies; set limits with guests as appropriate, in keeping with a low-barrier shelter model.
  • Identify and intervene productively in emergency situations, including medical emergencies, mental health crises, and interpersonal conflicts.
  • Work individually and as a member of the shelter team to engage in effective de-escalation.
  • Provide support and assistance to individuals experiencing crises due to mental illness and/or substance use.
  • Engage in proactive and creative problem solving to maintain a safe environment and keep people inside (able to continue accessing shelter).
  • Engage in ongoing training, coaching, and education related to de-escalation, substance use, mental health symptoms, and other professional skills (provided by Porchlight). Complete certifications as required.
  • Maintain thorough and timely documentation of incidents, guest situations, and services provided, in keeping with program guidelines.
  • Provide guests with referrals to and information about social services, housing, and other programs and resources.
  • Refer guests needing more extensive support to other program staff or to community services. Coordinate with shelter case managers on individual guest housing plans as needed.
  • Attend and participate productively in weekly team meetings.
  • Maintain appropriate professional boundaries with guests, including refraining from engaging in social relationships or exchanging money/goods with guests. Report preexisting relationships that may cause a conflict of interest to the Shelter Manager.
  • Open and close shelter according to DIS procedures; secure facility upon closing.
  • Issue appropriate, respectful, and timely lights out and wake-up announcements.
  • Issue blankets, sheets, and towels; distribute other supplies according to DIS procedures.
  • Assist with all aspects of food service during shift, as needed.
  • Perform nightly touch point and spot cleaning per specified COVID-19 guidelines.
  • Sweep, mop, wipe surfaces, take out trash, and perform other cleaning tasks as required to maintain a safe and sanitary environment throughout the shift. Use personal protective equipment (PPE) and follow appropriate protocols when cleaning bodily fluids.
  • Assist with laundry and other facility and operation upkeep tasks as needed.
  • Monitor all areas, including sleeping areas and restrooms, periodically throughout the night.
  • Complete shelter intake, as needed, including professionally and accurately documenting guest information and orienting new guests to shelter policies and procedures.
  • Perform other duties as assigned.

Teamwork & Collaboration

  • Work in collaboration with program and all other agency staff to facilitate a team environment.
  • Demonstrate and model effective communication skills in building relationships with all guests and employees.
  • Create good working relationships with other service providers.
  • Participate in the development and implementation of Porchlight's strategic plan.

Porchlight Values & Culture

  • Treat all guests, employees, and visitors with caring, kindness, respect, and dignity.
  • Strive to reduce barriers to housing, shelter, and services.
  • Help to create an environment that values diversity and promotes racial equity.
  • Adhere to all Porchlight policies, procedures, code of conduct, and attendance rules.
  • Maintain strict confidentiality of all information.
  • Adhere to Porchlight policies in the use of computer technology and tele-communication devices.
  • Conduct oneself in accordance with appropriate and expected professional boundaries and policies.

Qualifications

  • Genuine desire to work with people experiencing homelessness, including those with mental illness and/or chemical dependency (experience working with these populations preferred).
  • Ability to communicate and work effectively with staff and guests from various backgrounds.
  • Belief that shelter is a human right and that allowing individuals to access emergency shelter when they need it should be a top priority.
  • Ability and willingness to work effectively and professionally with guests displaying a wide range of challenging, unpleasant, and/or unusual behavior.
  • Ability to stay awake and alert throughout an overnight shift.
  • Willingness to work on site in an environment with numerous other individuals and to wear personal protective equipment (PPE) provided.
  • Basic word processing skills and computer literacy skills.
  • Ability to compose thorough and accurate incident reports and other documentation.

Minimum Qualifications

  • Seeing, hearing, speaking
  • Reading, writing
  • Basic English comprehension, written and oral communication
  • Ability to lift 25 pounds
  • Availability to work second and third shifts, weekends, holidays

Physical Demands

  • Indoor environment: open office, shelter, kitchen, dormitories, tenant units, facilities, etc.
  • Outdoor environment: parking lot, grounds, on-site trailer, etc.
  • Exposure to weather, extreme heat/cold, loud noises, fumes, airborne particles, toxic/caustic chemicals, risk of electrical shock and vibration
  • Sitting
  • Standing, kneeling, walking
  • Bending, stooping
  • Reaching, pushing, pulling
  • Climbing stairs
  • Lifting, carrying up to 25 pounds
  • Repetitive, fine hand, finger, and foot movements
  • Typing/data entry to complete timesheets
  • Talking, hearing, interacting with coworkers, vendors, participants
  • Close vision
  • Distance vision, field of vision, color/depth perception

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