Business Development Coordinator

3 days ago

Cleveland, Ohio, United States FIT Technologies Full time
Job Overview

The Business Development Coordinator plays a pivotal role in fostering and maintaining relationships with clients, working closely under the supervision of the assigned Client Services Manager. This individual must possess a thorough understanding of the client's objectives, goals, and roadmap, as well as proactively manage their assigned tasks, tickets, and to-do items.

Key Responsibilities
  • Aid the Client Services Manager in account management duties including:
    1. Reviewing monthly invoices for accuracy.
    2. Updating the CRM system with project and service opportunities, as well as contracts.
    3. Managing contract renewals.
  • Support the Client Services Manager in leading, preparing, and executing strategic IT roadmaps for clients by:
    • Initiating the proposal scoping process.
    • Building new service agreements and contracts.
    • Preparing documentation for internal project meetings.
    • Assisting with preparation of client engagement and strategy meetings.
    • Providing support in the execution of product demonstrations, presentations, and end-user training.
  • Participate in interdepartmental project planning by assisting with the management and coordination of client onboarding tasks.

The ideal candidate will have 1-3 years of experience in customer service, project management, sales support, or client services. They should be able to work successfully in a team atmosphere, demonstrate strong organizational skills, and possess excellent attention to detail. Additionally, they should be able to meet deadlines, manage multiple projects simultaneously, and adapt to an evolving environment.

What We Offer
  • A comprehensive benefits package, including health, dental, vision, life insurance, paid time off, paid holidays, paid parental leave, an employee stock ownership plan, and a 401(k) with match.
  • A non-smoking workplace that promotes a healthy environment and provides exemplary customer service.
  • An equal opportunity employer that welcomes diversity in our employees and does not discriminate based on race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran's status, sexual orientation, gender identity, or gender expression.

Estimated salary: $55,000 - $65,000 per year, depending on experience.

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