Club Operations Manager

3 weeks ago


Costa Mesa, California, United States Planet Fitness Full time
Job Description

We are seeking a highly motivated and experienced Club Operations Manager to join our team at Planet Fitness. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our fitness center, ensuring a positive and welcoming environment for our members.

Key Responsibilities
  • Staff Management: Recruit, train, and develop a high-performing team of staff members, including Assistant Managers, Member Service Representatives, Trainers, and Custodians.
  • Customer Service: Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
  • Facility Maintenance: Oversee the cleanliness and maintenance of the facility, including daily cleaning responsibilities.
  • Marketing and Sales: Manage marketing efforts, including staff training on promotions and sales initiatives.
  • Administrative Tasks: Process employee payroll, resolve employee issues, and manage progressive discipline and termination as needed.
Requirements
  • High school diploma or equivalent required; one to three years of experience in a management role preferred.
  • Strong leadership, team building, and coaching skills.
  • Excellent customer service and conflict resolution skills.
  • Ability to work independently and as part of a team.
  • Valid driver's license and reliable transportation required.

We offer a competitive salary and benefits package to the right candidate. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.


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