Service Advisor

4 weeks ago

Brownsville, Texas, United States Bert Ogden Auto Group Full time
Job Summary

The Service Advisor at Bert Ogden Auto Group is responsible for scheduling service work in the service department and for selling additional needed service to customers. This role requires excellent communication skills to advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.

Key Responsibilities

• Greet customers in a timely and friendly manner to determine the nature of the mechanical problem.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
• If additional work is needed, explain the details to the customers, including the additional cost and time consideration.
• Follow up progress of each repair order during the day and contact customers by telephone regarding changes in the estimate or time promised.
• Handle telephone inquiries regarding work in process & appointments and return phone calls promptly.
• Deliver vehicles to customers and answer any questions.

Requirements

• General knowledge of mechanical operations.
• Sales experience preferred.
• Excellent oral and written communication skills.
• Must be 21 years old or older.
• Must pass a drug test and a background screening.
• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• ASE certification preferred.
• General mechanical skills.
• Valid Texas driver's license and a good driving record.
• Manual dexterity.

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