Software Support Specialist
1 week ago
Job Title: Software Support Specialist
Job Summary:
i3 Verticals is seeking a highly skilled Software Support Specialist to join our team. As a Software Support Specialist, you will be responsible for providing technical support to our clients, identifying and resolving application issues, and communicating with team members and management to ensure seamless support.
Key Responsibilities:
- Provide technical support to clients via remote access and troubleshoot application issues in a timely manner.
- Build and maintain effective relationships with team members, management, and clients to ensure excellent customer service.
- Identify and resolve application issues, and communicate with team members and management to escalate issues when necessary.
- Document all reported issues and task details, and analyze gathered data to improve support processes.
- Deploy and provide training on software applications to new clients and new versions to current clients.
Requirements:
- High school diploma or equivalent.
- Two (2) years related experience.
- Proficient understanding of computer and technical concepts.
- Strong troubleshooting skills.
- Strong verbal and written communication skills.
- Ability to prioritize workload and manage multiple responsibilities effectively.
Preferred Qualifications:
- Associate's degree or higher from a college or university.
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