Technical Support Specialist
1 day ago
The Technical Support Associate is responsible for providing desktop support and service restoration for daily operations and project efforts in a complex, distributed computing environment. This role requires a broad range of IT support services, including PC, MAC, software, hardware, and basic network support.
Key Responsibilities- Provide technical support for desktops, laptops, and mobile devices
- Troubleshoot and resolve hardware and software issues
- Collaborate with team members and customers to develop and implement IT solutions
- Contribute to the development and improvement of IT systems and processes
To be successful in this role, you will need:
- 2+ years of relevant experience working in Information Technology supporting and troubleshooting Computers, Printers, Server(s), and other Network issues in a corporate network environment
- Solid understanding of TCP/IP networking, VPN, DHCP, AD, DNS, WINS, and FTP
- Excellent verbal and written communication skills and attention to detail
- Good time management, organization, and multi-tasking skills
- Solid analytical and problem-solving skills
You will also need:
- Knowledge of computer operations and their interfaces
- Working knowledge of communications protocols and networking technology and hardware
- Working knowledge of IT infrastructure architecture
- Windows 10 desktop implementation and support
- Microsoft Office and Office 365 services
This role offers two shift options:
- Shift A: 2nd shift position, Monday-Thursday 4:00 PM – 3:00 AM
- Shift B: 3rd shift position, Friday 8:30 AM to 5:30 PM, Saturday and Sunday 5:00 AM to 5:30 PM, Monday 8:30 AM – 5:30 PM
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