Technical Support Specialist

1 day ago


Mount Juliet, Tennessee, United States Staffing Technologies Full time
Job Summary

The Technical Support Associate is responsible for providing desktop support and service restoration for daily operations and project efforts in a complex, distributed computing environment. This role requires a broad range of IT support services, including PC, MAC, software, hardware, and basic network support.

Key Responsibilities
  • Provide technical support for desktops, laptops, and mobile devices
  • Troubleshoot and resolve hardware and software issues
  • Collaborate with team members and customers to develop and implement IT solutions
  • Contribute to the development and improvement of IT systems and processes
Requirements

To be successful in this role, you will need:

  • 2+ years of relevant experience working in Information Technology supporting and troubleshooting Computers, Printers, Server(s), and other Network issues in a corporate network environment
  • Solid understanding of TCP/IP networking, VPN, DHCP, AD, DNS, WINS, and FTP
  • Excellent verbal and written communication skills and attention to detail
  • Good time management, organization, and multi-tasking skills
  • Solid analytical and problem-solving skills
Technical Requirements

You will also need:

  • Knowledge of computer operations and their interfaces
  • Working knowledge of communications protocols and networking technology and hardware
  • Working knowledge of IT infrastructure architecture
  • Windows 10 desktop implementation and support
  • Microsoft Office and Office 365 services
Shift Options

This role offers two shift options:

  • Shift A: 2nd shift position, Monday-Thursday 4:00 PM – 3:00 AM
  • Shift B: 3rd shift position, Friday 8:30 AM to 5:30 PM, Saturday and Sunday 5:00 AM to 5:30 PM, Monday 8:30 AM – 5:30 PM


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