Rental Agency Operations Manager

3 weeks ago


Kansas City, Missouri, United States Budget Rent A Car Full time

Budget Rent A Car is a leading provider of car rental services, seeking a highly skilled Rental Agency Operations Manager to join its management team. With a passion for delivering exceptional customer experiences, our ideal candidate will possess excellent leadership skills, a strong ability to multitask, and a keen eye for detail.

Company Overview

Budget Rent A Car is a well-established company with a reputation for reliability and customer satisfaction. Our team of experienced professionals is dedicated to providing top-notch services to our customers, and we're looking for like-minded individuals to join our ranks.

Job Description

As a Rental Agency Operations Manager, you will be responsible for overseeing the daily operations of our rental agencies, ensuring that all tasks are completed efficiently and effectively. Your duties will include:

  • Assisting managers with the overall operation of rental agencies
  • Overseeing and ensuring proper function of operational departments
  • Helping to monitor fleet and product flow to match customer needs and reservation schedules
  • Operating the computer counter agent control system (opening and closing rental contracts, contract modifications, printing and updating manifests, etc.)
  • Assisting management in maintaining daily inventory, both physical and computerized
  • Promoting and selling coverage and upgrades (additional insurance, GPS, rental car upgrades, etc.)
  • Performing opening and closing procedures, safeguarding security measures
  • Handling office duties, including answering phones, ordering supplies, photocopying, and handling routine inquiries, etc.
  • Preparing reports and documenting daily work activities
  • Addressing customer inquiries (explaining charges, vehicle damages, directions, etc.)
  • Supporting a team environment by assisting other agents, locations, and/or other areas when needed
  • Being involved with coaching and educating team members as needed
  • Assisting with training, supervising, and motivating team members

Requirements

To be successful in this role, you will need:

  • At least 18 years of age
  • A clean driving record in the last 3 years (with some exceptions)
  • The ability to pass a background check and drug screen

Salary and Benefits

We offer a competitive salary of $38,000 - $40,000 per year, plus a bonus opportunity and growth potential. Our benefits package includes:

  • PTO (paid time off)
  • Holiday pay
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401K retirement plan

What We Offer

Budget Rent A Car is a dynamic and growth-oriented company that offers its employees a range of opportunities for professional development and advancement. We are committed to providing a positive and supportive work environment that encourages collaboration and teamwork. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.


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