VIP Event Host
3 weeks ago
The Hospitality Staff will be responsible for acting as the primary point of contact at the event for VIP guests and providing exceptional customer service to VIP patrons. This role will involve maintaining the VIP area, ensuring it is safe and secure for patrons, and communicating any issues that may arise to the Manager.
Key Responsibilities:
- Act as a primary point of contact and provide customer service and hospitality to VIP patrons, answering and assisting with guest questions during the event.
- Assist with the build in maintaining VIP area (i.e. bars, seating area, water station, events space, suites etc.) and ensuring designated areas are clean, safe, and secure for patrons.
- Assist in inventory and distribution of VIP amenities (i.e. wristbands, lanyards, posters, and pins) and additional merchandise, as well as reconciliation of receipts, invoices, and billing as needed.
- Prepare and ensure materials (i.e. VIP information, beverages, guest amenities, etc.) are supplied and stocked throughout the event. Assist with clean up and disposal upon completion and after the event.
- May or may not escort guests from the VIP entrance to seats and provide VIP amenity and package information and sharing upcoming events.
- Communicate issues that may arise throughout the event to the Manager.
Requirements:
- Excellent customer service skills.
- Excellent interpersonal, communication, and problem-solving skills.
- Ability to work in a fast-paced environment.
- Ability to work well in a team environment.
- Ability to lift, push, pull, and move moderately heavy objects up to 25 lbs.
- Ability to climb up and down stairs.
- Available to work nights, weekends, and holidays.
- Must be at least 21 years old.
AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description. #LI-Onsite AEG
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