Assistant Branch Leader
3 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Branch Leader to join our team at Northwest Bank of Rockford. As a Branch Leader, you will be responsible for ensuring customer transactions are handled in a prompt and professional manner.
Key Responsibilities:
- Supervise and manage a team of Customer Service Representatives (CSRs) to achieve established departmental goals.
- Directly supervise daily activities of the CSR team, delegate duties, and ensure compliance with bank policies and procedures.
- Responsible for scheduling and coverage, approving transactions that exceed CSR limits, and assisting with complex transactions.
- Make recommendations regarding the selection of new team members, salary increases, promotions, and disciplinary actions.
- Monitor performance, provide ongoing feedback, and conduct effective performance appraisals.
- Coach, counsel, and provide general direction and guidance to CSR team members.
- Conduct CSR team meetings to review problems and introduce changes in policies and procedures.
- Assist with training of new team members and ensure compliance with auditing procedures, policies, and banking regulations.
- Responsible for annual CSR audit and maintains audit controls to ensure no repeat violations.
- Resolve unusual or difficult customer problems, either directly or through cooperation with the appropriate area.
- Manage day-to-day operations of retail staff to achieve established goals.
- Maintain prescribed security controls to protect the bank against unnecessary risk and exposure.
Requirements:
High school diploma or general education degree (GED), minimum two (2) year CSR area experience required. Prior demonstration of success in a leadership position for a minimum of one (1) year preferred.
Physical Demands and Work Environment:
This job operates in a clerical office setting. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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