Assistant Branch Leader

3 weeks ago


Machesney Park, Illinois, United States Northwest Bank of Rockford Full time
Job Description

Job Summary:

We are seeking a highly skilled and experienced Branch Leader to join our team at Northwest Bank of Rockford. As a Branch Leader, you will be responsible for ensuring customer transactions are handled in a prompt and professional manner.

Key Responsibilities:

  1. Supervise and manage a team of Customer Service Representatives (CSRs) to achieve established departmental goals.
  2. Directly supervise daily activities of the CSR team, delegate duties, and ensure compliance with bank policies and procedures.
  3. Responsible for scheduling and coverage, approving transactions that exceed CSR limits, and assisting with complex transactions.
  4. Make recommendations regarding the selection of new team members, salary increases, promotions, and disciplinary actions.
  5. Monitor performance, provide ongoing feedback, and conduct effective performance appraisals.
  6. Coach, counsel, and provide general direction and guidance to CSR team members.
  7. Conduct CSR team meetings to review problems and introduce changes in policies and procedures.
  8. Assist with training of new team members and ensure compliance with auditing procedures, policies, and banking regulations.
  9. Responsible for annual CSR audit and maintains audit controls to ensure no repeat violations.
  10. Resolve unusual or difficult customer problems, either directly or through cooperation with the appropriate area.
  11. Manage day-to-day operations of retail staff to achieve established goals.
  12. Maintain prescribed security controls to protect the bank against unnecessary risk and exposure.

Requirements:

High school diploma or general education degree (GED), minimum two (2) year CSR area experience required. Prior demonstration of success in a leadership position for a minimum of one (1) year preferred.

Physical Demands and Work Environment:

This job operates in a clerical office setting. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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