Lead Design Researcher
4 weeks ago
Capital One is seeking a Lead Design Researcher to join our pioneering team and propel us towards our destination. As a cloud pioneer, you will be on the forefront of building this business and bringing our tools to market.
Key Responsibilities:
- Establish and scale a research program: Build processes and frameworks for ongoing user research across the product lifecycle, ensuring research efforts are repeatable, reliable, and actionable.
- Develop and maintain a research learning agenda and roadmap that takes into account strategic and tactical needs for the business.
- Stakeholder engagement: Collaborate closely with product managers, designers, engineers, and executives, guiding them with research-backed recommendations.
- Translate findings into impactful insights that guide the experience and product decisions.
- Lead and shape early product definition with formative and foundational research.
- Manage through open-ended, ambiguous problems and support early product definition in a fast-paced work environment.
- Champion the prioritization of research & analysis as a basis for making design-centered product enhancements.
Requirements:
- At least 5 years' experience as a Design Researcher in a business or consulting capacity.
- At least 5 years' experience in qualitative and quantitative research methodologies.
- At least 2 years' experience in establishing and scaling a research program from scratch or in rapidly growing environments.
- At least 5 years' experience utilizing tools such as UserTesting, Optimal Workshop, Lucid, and Google Analytics.
Preferred Qualifications:
- Master's degree or equivalent professional experience.
- Experience teaching: design thinking, human-centered design, design research.
- Comfortable working with agile and legal teams.
- Familiarity with conducting and analyzing research for cross-channel SaaS experiences.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.
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