Lead Design Researcher

4 weeks ago


Chicago, Illinois, United States Capital One Full time
Job Title: Lead Design Researcher - Cloud Pioneer

Capital One is seeking a Lead Design Researcher to join our pioneering team and propel us towards our destination. As a cloud pioneer, you will be on the forefront of building this business and bringing our tools to market.

Key Responsibilities:

  • Establish and scale a research program: Build processes and frameworks for ongoing user research across the product lifecycle, ensuring research efforts are repeatable, reliable, and actionable.
  • Develop and maintain a research learning agenda and roadmap that takes into account strategic and tactical needs for the business.
  • Stakeholder engagement: Collaborate closely with product managers, designers, engineers, and executives, guiding them with research-backed recommendations.
  • Translate findings into impactful insights that guide the experience and product decisions.
  • Lead and shape early product definition with formative and foundational research.
  • Manage through open-ended, ambiguous problems and support early product definition in a fast-paced work environment.
  • Champion the prioritization of research & analysis as a basis for making design-centered product enhancements.

Requirements:

  • At least 5 years' experience as a Design Researcher in a business or consulting capacity.
  • At least 5 years' experience in qualitative and quantitative research methodologies.
  • At least 2 years' experience in establishing and scaling a research program from scratch or in rapidly growing environments.
  • At least 5 years' experience utilizing tools such as UserTesting, Optimal Workshop, Lucid, and Google Analytics.

Preferred Qualifications:

  • Master's degree or equivalent professional experience.
  • Experience teaching: design thinking, human-centered design, design research.
  • Comfortable working with agile and legal teams.
  • Familiarity with conducting and analyzing research for cross-channel SaaS experiences.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.


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