Medical Office Coordinator
3 weeks ago
We are seeking a skilled and motivated Medical Front Office Coordinator to join our dynamic OB/GYN team at Trinity Employment Specialists.
This role is crucial in ensuring smooth and efficient operations at the front desk, providing an excellent experience for our patients.
Key Responsibilities:- Patient Interaction:
- Greet patients warmly upon arrival and provide exceptional customer service.
- Verify and update patient information, including insurance details, medical history, and contact information.
- Schedule, reschedule, and confirm patient appointments in a timely manner.
- Answer phone calls and respond to inquiries regarding appointments, medical records, and general information.
- Administrative Tasks:
- Manage patient check-in and check-out processes efficiently.
- Collect and process co-payments, outstanding balances, and insurance information.
- Prepare and maintain patient charts and documentation with accuracy and confidentiality.
- Ensure all necessary paperwork is completed and filed appropriately.
- Insurance and Billing:
- Verify insurance eligibility and benefits before patient appointments.
- Assist patients with understanding their insurance coverage and financial responsibilities.
- Collaborate with billing department to resolve any insurance or billing issues.
- Office Operations:
- Maintain a clean and organized front office environment.
- Coordinate with medical staff to ensure smooth patient flow and timely service.
- Assist in the ordering and stocking of office supplies as needed.
- Compliance and Confidentiality:
- Adhere to all HIPAA regulations and clinic policies regarding patient privacy and confidentiality.
- Stay updated on industry standards and practices related to front office operations.
Qualifications:
- High school diploma or equivalent; additional education or certification in medical office administration is a plus.
- Proven experience in a medical front office or administrative role, preferably in an OB/GYN setting.
- Strong interpersonal and communication skills with a compassionate and patient-centered approach.
- Proficiency in using electronic medical records (EMR) systems and office software.
- Basic knowledge of medical terminology and insurance processes.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
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