Customer Service Representative
1 week ago
We are seeking a highly motivated Customer Service Representative to join our team at The GIANT Company. As a key member of our team, you will be responsible for providing exceptional customer service by welcoming and connecting with each customer, recommending products, and accommodating purchases to enhance the customer experience.
Job Description:In this role, you will produce high-quality products in accordance with company standards, including serving items that meet visual and product quality standards, demonstrating knowledge and practice of safe food handling, and following merchandising, stock, rotation, and storage standards.
Key Responsibilities:- Provide exceptional customer service by greeting and assisting customers with their purchases
- Prepare and serve high-quality beverages and food items according to company standards
- Contribute to store profitability by following proper cash handling procedures and register policies
- Assume responsibility to learn and demonstrate knowledge as a barista, including self-initiated learning beyond the standard training program
- Prior supervisory and/or barista experience preferred
- Must be authorized to work in the U.S. and have valid identification
- Must meet the company performance standards for the job, including regular attendance
- Special skills: customer-focused, strong interpersonal skills, and food handling certificate preferred
This role requires standing for up to 55% of the shift, lifting and carrying up to 50 pounds, and repetitive motion. Shift hours may vary based on business needs.
Equal Opportunity Employer:The GIANT Company is an equal opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status, military service, veteran status, pregnancy, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.
We estimate the salary for this position to be around $12-$15 per hour, depending on location and experience. However, we encourage candidates to research salaries in their area and negotiate accordingly.
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