Industrial Product Support Specialist
5 days ago
About the Role:
Canon Americas is seeking a Sales Support Specialist to join our industrial products division. This role involves understanding Canon's full suite of industrial products, including learning product knowledge, business operations, and strategies.
The ideal candidate will be challenged to develop skills necessary to effectively communicate with customers and Canon teams in USA and Japan. We will educate you in navigating Canon's management and internal resource channels, and assist as you learn to manage and support internal processes and accounts.
You will further develop and utilize your strong time management skills to provide consistent accessibility, service, and maximum visibility to both internal stakeholders and customers.
This position is full-time and offers a hybrid work schedule requiring you to be in the office two company-designated days a week and an option to work from home the remainder of the week.
- Manage and maintain customer/vendor files, records, and databases
- Communicate with customers, other divisions, carriers, freight forwarders, and partner companies to establish smooth business operation for sales shipping and receiving purchase orders
- Process customer orders, i.e., order entry, picking, processing shipments, invoicing, etc.
- Order products and process incoming shipments of parts and merchandise
- Support sales manager by managing back-order lists and providing sales revenue forecasts
- Represent Canon professionally by obtaining comprehensive knowledge of our product portfolio and sales processes
- Increase sales performance by building close relationships within Canon, our clients, and how our products can fit their market needs
- Work closely with sales supervisors in US to prepare solutions for customers
- Contribute to the achievement of monthly and annual sales product and revenue targets
About You: The Skills & Expertise You Bring:
- Bachelor's degree in a relevant field or equivalent experience required, plus 3-5 years of related experience
- Experience in import/export operations preferred
- Detail-oriented and organized with strong computer, customer service, and organizational skills required
- Ability to multitask and prioritize urgent requests required
- MS Office proficiency including Word and Basic Excel required. Proficiency in QuickBooks and PowerPoint preferred
- Excellent written and verbal communication skills required
- Bilingual Japanese/English preferred
We offer a competitive salary range of $66,560 - $81,550 based on location and experience.
About Our Company:
Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. With approximately $29.4 billion in global revenue, we have ranked in the top-five overall in U.S. patents granted for 38 consecutive years. We are committed to our Kyosei philosophy of social and environmental responsibility.
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