Customer Service Representative

2 days ago


Redwood City, California, United States Stanford University Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service and Banking Associate to join our team at Stanford University.

The ideal candidate will have a strong background in customer service, banking, and gift processing, with excellent communication and problem-solving skills.

This role will involve working closely with fundraisers, donors, and departments to process gifts, update biographic information, and maintain accurate records.

Key Responsibilities
  • Process gifts and pledges in a timely and accurate manner
  • Update biographic information and maintain accurate records
  • Communicate effectively with fundraisers, donors, and departments
  • Switch daily work function as needed to assist teammates
  • Perform other duties as assigned
Requirements
  • High school diploma, G.E.D., or equivalent
  • Two years of relevant experience or a combination of education and experience
  • Strong verbal and written communication skills
  • Previous customer-facing role or call center experience a plus
  • General understanding of cash handling and reconciliation desired
What We Offer

Stanford University offers a competitive salary and benefits package, as well as opportunities for career development and growth.

We are committed to promoting and supporting an environment of diversity and inclusion.



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