Service Advisor- Minnetonka Ford
1 week ago
Job Summary:
Morrie's Auto Group is seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in providing excellent customer service, ensuring seamless communication, and maximizing customer satisfaction.
Key Responsibilities:
- Greet customers and obtain vehicle information to ensure accurate and efficient service.
- Inspect vehicles for bodywork and notify customers of needed repairs, providing clear and concise explanations of the required work.
- Secure agreements, cover cost estimates, and inform customers of completion times, ensuring transparency and open communication.
- Advise customers on vehicle care and maintenance, providing valuable insights to promote long-term relationships.
- Handle minor customer complaints and misunderstandings, resolving issues promptly and professionally.
- Follow up on repair orders and contact customers regarding changes, ensuring a smooth and hassle-free experience.
- Handle telephone inquiries and return phone messages promptly, providing timely and accurate information.
- Deliver vehicles, answer customer questions, and review work performed, ensuring a positive and memorable experience.
- Refer sales leads to new and pre-owned sales departments, driving revenue growth and customer satisfaction.
- Assist the service manager as necessary, contributing to a collaborative and high-performing team.
- Follow company safety procedures, ensuring a safe and healthy work environment.
What We Offer:
- Industry-leading 401(k) and Roth IRA programs with competitive company match.
- Full medical, dental, and vision coverage.
- PTO accrual starting at 2 weeks.
- Free life insurance and identity protection.
- AD&D, short- and long-term disability coverage, and voluntary life insurance.
- Flexible spending plans.
- Clean, well-maintained, multi-million-dollar work environments.
- Exciting opportunities for management advancement.
Requirements:
- Problem-solving skills.
- Strong verbal and written communication skills.
- Professional personal presentation.
- Strong organizational skills.
- CDK experience preferred but not required.
Equal Opportunity Employer:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to protected characteristics.
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