Service Advisor- Minnetonka Ford

1 week ago


Hopkins, Minnesota, United States Morrie's Auto Group Full time
Job Title: Service Advisor- Minnetonka Ford

Job Summary:
Morrie's Auto Group is seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in providing excellent customer service, ensuring seamless communication, and maximizing customer satisfaction.

Key Responsibilities:


  • Greet customers and obtain vehicle information to ensure accurate and efficient service.
  • Inspect vehicles for bodywork and notify customers of needed repairs, providing clear and concise explanations of the required work.
  • Secure agreements, cover cost estimates, and inform customers of completion times, ensuring transparency and open communication.
  • Advise customers on vehicle care and maintenance, providing valuable insights to promote long-term relationships.
  • Handle minor customer complaints and misunderstandings, resolving issues promptly and professionally.
  • Follow up on repair orders and contact customers regarding changes, ensuring a smooth and hassle-free experience.
  • Handle telephone inquiries and return phone messages promptly, providing timely and accurate information.
  • Deliver vehicles, answer customer questions, and review work performed, ensuring a positive and memorable experience.
  • Refer sales leads to new and pre-owned sales departments, driving revenue growth and customer satisfaction.
  • Assist the service manager as necessary, contributing to a collaborative and high-performing team.
  • Follow company safety procedures, ensuring a safe and healthy work environment.


What We Offer:


  • Industry-leading 401(k) and Roth IRA programs with competitive company match.
  • Full medical, dental, and vision coverage.
  • PTO accrual starting at 2 weeks.
  • Free life insurance and identity protection.
  • AD&D, short- and long-term disability coverage, and voluntary life insurance.
  • Flexible spending plans.
  • Clean, well-maintained, multi-million-dollar work environments.
  • Exciting opportunities for management advancement.


Requirements:


  • Problem-solving skills.
  • Strong verbal and written communication skills.
  • Professional personal presentation.
  • Strong organizational skills.
  • CDK experience preferred but not required.


Equal Opportunity Employer:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to protected characteristics.

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