Automotive Customer Service Specialist

2 weeks ago


Elmsford, New York, United States The Premier Collection Full time
Job Overview

Salary: Competitive based on experience

Benefits:

  • 401(k) Plan
  • Employee discounts on vehicles and services
  • Flexible working hours
  • Complimentary meals on Saturdays
  • Health insurance with employer contribution
  • Opportunities for career advancement

Company Profile

The Premier Collection values its employees as its greatest asset. Founded on principles of Integrity, Fair Pricing, Service Excellence, and Respect for Individuals, we foster a collaborative environment where each team member's skills contribute to our shared objectives. We are committed to continuous improvement, striving to enhance our processes and invest in our team's development. Our aim is to achieve excellence in all aspects of our operations.

  • Work-life balance with a 5-day work week and 3 weeks of vacation
  • Ongoing training and professional development opportunities
  • Monthly celebrations for birthdays and anniversaries
  • Family-friendly workplace culture
  • State-of-the-art facilities
  • Community support initiatives

Key Responsibilities

  • Welcome and assist clients in the service area, guiding them through the service process.
  • Help customers articulate their concerns to ensure accurate diagnosis by technicians.
  • Discuss maintenance schedules based on vehicle mileage and time since last service.
  • Coordinate vehicle pickup and delivery services.
  • Maintain thorough documentation of customer complaints, causes, and resolutions.
  • Follow up with customers post-service to address any further inquiries.
  • Uphold the brand's reputation through exceptional service.
  • Demonstrate strong organizational skills and a proactive approach.
  • Exhibit computer proficiency and strong writing abilities.
  • Deliver outstanding customer service consistently.

Qualifications

  • Ability to maintain a positive, energetic demeanor throughout the workday.
  • Strong verbal and written communication skills.
  • Ability to work effectively in a team-oriented environment.
  • Attention to detail and strong follow-through skills.
  • Valid driver's license required.

We are an equal opportunity employer and do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.



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