CCCE Learning and Development Coach

5 days ago

Owings Mills, Maryland, United States CNTCTR East Mil Full time
Job Overview

CNTCTR East Mil is seeking a highly skilled CCCE Learning and Development Coach to play a key role in the onboarding and training of new team members within our organization.

About the Role

The successful candidate will oversee the new hire classes, ensuring all learning modules are covered either through hybrid or facilitation. This position involves fostering individualized learning at the team members' own pace, making sure they have the necessary skills and knowledge to start taking calls and excel in their roles.

Main Responsibilities:
  • Facilitate the organization of new hire classes by ensuring the successful completion of eLearning modules, conducting start and end-of-day recap sessions, and closely monitoring the progress of new hires to ensure they complete training at their own pace.
  • Partner with the operations team to arrange for new hires to work alongside their success buddies throughout the new hire training, allowing them ample practice before their transition out of training.
  • Adapt coaching to meet the needs of a diverse range of learners.
  • Expert in specialized exams to effectively coach and guide team members giving them the tools and knowledge they need to do their job.
  • Foster a positive and inclusive team culture that encourages individualized learning and growth.
  • Assess the unique learning needs and pace of each team member.
  • Identify areas for improvement and coordinate with the Lead Coach to address them.
  • Proactively drive engagement and excitement during onboarding and new hire training to enhance retention.
  • Proficiency in leveraging technology for virtual training and related tasks to effectively support remote learning experiences.
  • Presentation of our company's values and mission to new hires.
  • Maintain accurate records of new hire training activities, individual progress, and outcomes.
  • Stay up-to-date with course materials and adhere to the learning curriculum to ensure consistent transfer of knowledge to our newly hired agents and existing team members.
  • Develop personalized coaching plans to support individual growth and development.
  • Establish a feedback forum with new team members to gather input on the effectiveness of learning programs.
Requirements:
  • Demonstrated ability in delivering content and coaching of team members.
  • Experience in delivering training in person and virtually.
  • Able to prioritize and execute tasks in a high-pressure environment.
  • Excellent written communication skills.
  • Effective program and project management skills.
  • Strong time management skills and flexibility.
  • Robust familiarity with the scheduling process, diverse studies, and subsidiaries.
  • Strong listening skills aimed at encouraging diversity of ideas and conflict resolution.
  • Critical thinking skills & analytical approach to problem-solving.
Preferred Qualifications:
  • Background as an MRI or Mammography Technician is advantageous due to practical experience and deep technical knowledge.
  • Three (3) plus years of adult learning development experience preferred.
  • Strong experience and aptitude in various Windows-based programs including PPT.
  • Outstanding written and verbal communication skills.
  • Excellent organizational/planning management skills.
  • Ability to present ideas and information in a concise manner.
  • Experience with video design and creation.
What We Offer:

We offer a competitive salary of $65,000 - $80,000 per year, depending on experience. Our benefits package includes comprehensive health insurance, paid time off, and opportunities for professional growth and development.

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