Customer Service Coordinator

5 days ago


Denver, Colorado, United States Mental Health Center of Denver Full time
About Us
We are a Mental Health Center of Denver organization committed to delivering high-quality services and support to our community.

Job Summary
This role is responsible for providing administrative support to our teams, including maintaining schedules, answering phones, and developing documents. You will also assist with client communication, record-keeping, and general office tasks.

Duties and Responsibilities
* Create a positive experience for our clients and guests through professional conduct and customer service at the front desk.
* Receive and screen clinic telephone communications ensuring callers are directed to the appropriate destination in a timely fashion.
* Maintain positive interpersonal interactions with internal and external customers. Apply situational awareness and appropriate techniques to handle situations before they escalate.
* Maintain Outlook calendar, tasks, room reservations and meetings, and fulfill email requests as appropriate.
* Maintain each consumer's HIPAA rights, and other protections of confidentiality and privacy.
* Maintain records and files.
* Organize, compose, and produce letters, memoranda, reports, and other documents, ensuring grammar, spelling, and punctuation are correct. Compose some routine correspondence. Generate and submit necessary reports.
* Maintain appropriate boundaries that avoid creating dual relationships.
* Replace toner and paper in equipment. Copy/scan/fax information as required.
* Sort and distribute incoming mail and prepare outgoing mail.
* Arrange transportation authorizations and the transportation for dependent clients.
* Attend meetings as assigned.
* Accurately schedule consumer appointments with psychiatrists, nurses and other clinical staff. Input and extract data from the appointment scheduling system.
* Check-in consumers at each visit. Verify demographic and insurance information and collect co-pays. Understand insurance and accounts receivable information to maintain minimal consumer balances.
* If applicable to your site, read, understand, and excel in procedures for maintaining consistent standards of the paper and electronic medical record (EMR), which is outlined in the HISM manual and in the monthly eCET updates.
* Ensure prompt, accurate, and efficient handling of documents for filing and scanning: items such as consumer identification, medical record number, team number, and general status of treatment. Make sure consumer records are accurate and complete.
* Complete requests for information from both clinical and administrative staff.
* Follow organizational and departmental procedures, rules and guidelines. Execute all benchmarks and deliverables assigned.
* Arrange transportation authorizations and the transportation for dependent clients.
* Complete requisitions for needed office supplies and equipment. Coordinate basic office maintenance and janitorial needs.
* In Front Office Managers absence, provide for coordination of clinic needs and program. Perform a variety of administrative duties to ensure smooth running of the clinic.
* Maintain a trauma informed environment of wellbeing.
* Perform other duties as assigned.

Why Choose Us?
Named Top Workplace by the Denver Post for 12 years, we offer a comprehensive benefits package, employee resource groups, gainsharing, free licensure supervision, and sports leagues.

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