Client Service Leadership Opportunity

7 days ago


Cohoes, New York, United States Pioneer Bank, National Association Full time

Pioneer Bank, National Association is seeking a highly skilled Client Service Supervisor to lead our team by example while providing top-notch customer service and achieving quarterly sales goals. This role embodies our IMAGINE culture, focusing on listening, understanding, and anticipating client and employee needs.

As a Client Service Supervisor, you will execute transactions with professionalism and accuracy, ensuring your team follows suit. You will support Pioneer's vision to build a partnership with clients, meeting their current needs and achieving their financial goals.

Key responsibilities include:

  • Providing exceptional service and solutions to clients
  • Processing transactions accurately, including deposits/withdrawals, payments, and more
  • Coordinating the proving process and preparing reports
  • Acting as a first line of defense against potentially fraudulent activities
  • Building relationships with clients through active listening and needs anticipation

To succeed in this role, you will need:

  • A high school diploma or GED
  • Minimum 1-year experience in retail banking
  • Previous supervisory and/or training experience preferred
  • A two-year college degree in business or related field preferred

Pioneer Bank offers a competitive salary range of $20-$30 per hour, based on location and experience. We are an Equal Opportunity Employer and welcome applications from diverse candidates.



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