IT Support Specialist

4 weeks ago

New York, New York, United States Happier People Management Full time
Job Description

An IT Associate at Happier People Management plays a vital role in supporting our organization's information technology infrastructure. They are responsible for a variety of tasks related to hardware, software, and network systems.

Key Responsibilities
  • Provide technical assistance to end-users by resolving hardware and software issues, including troubleshooting and problem-solving.
  • Install, configure, and maintain computer hardware, including desktops, laptops, and peripherals.
  • Install, upgrade, and configure software applications and operating systems.
  • Assist with network setup, maintenance, and troubleshooting, including Wi-Fi, LAN, and WAN connectivity.
  • Implement and manage data backup procedures to ensure data security and recovery.
  • Create, modify, and delete user accounts, manage access permissions, and enforce security protocols.
  • Implement and maintain basic cybersecurity measures, such as antivirus software, firewalls, and access control.
  • Keep accurate records of IT assets, software licenses, and support requests.
  • Train employees on the use of IT systems and tools, as well as best practices for cybersecurity.
  • Respond to IT-related queries and issues, escalating more complex problems to higher-level IT staff as needed.
  • Stay up-to-date with industry trends and emerging technologies to suggest improvements and enhancements.
Requirements
  • A high school diploma or equivalent is the minimum requirement, although an associate's or bachelor's degree in a related field is preferred.
  • Proficiency in computer hardware, operating systems (e.g., Windows, macOS), and common software applications (e.g., Microsoft Office).
  • Understanding of networking principles, protocols, and troubleshooting.
  • Ability to diagnose and resolve technical issues logically and efficiently.
  • Good communication and interpersonal skills to assist end-users effectively.
  • Strong organizational skills to manage IT assets and documentation.
  • Familiarity with basic cybersecurity concepts and best practices.
  • Ability to collaborate with other IT professionals and departments within the organization.
  • Relevant certifications like CompTIA A+ or Network+ may be an advantage.
  • IT Associates should be open to learning new technologies and adapting to changing IT environments.
  • Availability to work weekends and nights.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Free Food & Snacks
  • Training & Development
  • Team Member Referral Program - $250 for any referrals if your referral stays for 3 months

The base pay range for this position is a salary range of $65,000 - $70,000 per year.

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