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Medical Records Technician

1 month ago

Bedford, Massachusetts, United States Veterans Affairs, Veterans Health Administration Full time
Job Summary

This Medical Records Technician position is located in the Health Information Management (HIM) section at the Edith Nourse Rogers Memorial VA Medical Center. The incumbent will review and process requests for patient protected health information (PHI) and provide direct customer service to veterans and third parties.

Responsibilities
  • Evaluate the adequacy of each completed authorization form
  • Personally greet veterans/visitors and assist them in determining the exact nature of the request and whether the information requested can be released
  • Apply public laws, rules, regulations, and exclusions governing confidentiality of the medical record, including the Privacy Act, Freedom of Information Act, and 38 U.S.C. 7332 governing the release of records
  • Process all incoming requests to the facility for Release of Information (ROI) along with information required by the VA Regional Office
  • Ensure that proper authorization exists before release is made
  • Input all requests into the ROI computer package for logging and tracking of these requests
  • Receive and/or give out forms and assist visitors and/or callers with the completion of forms or documents
  • Find alternative sources of information on which to base a reply when correspondent has provided sketchy or inaccurate information
  • Respond to the needs of customers while supporting the VA mission; communicate and treat customers in a courteous, tactful, and respectful manner
  • Protect and maintain the privacy and confidentiality of printed and electronic files in accordance with the applicable laws and regulations on confidentiality such as the Privacy Act, the Health Insurance Portability and Accountability Act (HIPAA), and the Freedom of Information Act
Requirements
  • Must be a U.S. Citizen
  • Selective Service Registration is required for males born after 12/31/1959
  • Must be proficient in written and spoken English
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
  • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP)