Account Manager

1 week ago


Saint Louis County Missouri, United States Propark Mobility Full time
About the Role

We are seeking a highly motivated and experienced Account Manager to join our team at Propark Mobility. As an Account Manager, you will be responsible for overseeing the day-to-day operations of our parking facilities, ensuring exceptional customer service, and driving business growth.

Key Responsibilities
  • Develop and train supervisors and line-level employees to ensure seamless operations.
  • Review and approve work schedules to optimize coverage and minimize expenses.
  • Build and maintain strong relationships with clients, attending regular meetings to discuss their needs and concerns.
  • Assist supervisors in handling customer complaints and resolving operational issues.
  • Manage and submit employee, operations, and payroll reports to ensure accurate tracking and compliance.
  • Oversee the customer service program to ensure high levels of satisfaction and loyalty.
  • Develop budgets and monitor financials to meet business objectives and drive revenue growth.
  • Review and evaluate audits to ensure the integrity of revenue control and compliance with company policies.
  • Ensure adherence to company policies and procedures, as well as those of our clients.
  • Respond to operational issues as needed, including evenings and weekends.
  • Maintain the highest professional and ethical standards for both our organization and our clients.
Requirements
  • Previous experience in parking operations, customer service, or a related field.
  • Strong leadership and management skills, with the ability to train and develop team members.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional customer service.
  • Proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
  • ADP experience is a plus.
What We Offer
  • A competitive salary, commensurate with experience, plus incentive bonus potential.
  • A comprehensive benefits package, including medical, dental, vision, and 8 supplemental insurances.
  • A generous time-off allowance, including holidays, vacation, wellness days, and an extra day off for your birthday.
  • A priority-driven culture that is supportive, engaging, empowering, and celebratory.
  • A company that values diversity, inclusion, and belonging.
  • Opportunities for career growth and professional development, with a focus on promoting from within.


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