Fitness Team Lead

5 days ago


Philadelphia, Pennsylvania, United States Barry's Full time

Barry's Bootcamp is committed to providing an exceptional customer experience, and we're seeking a highly skilled and enthusiastic Fitness Team Lead - Community Ambassador to join our team.

About Us

Founded in 1998, Barry's is the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill, ensuring real results and preventing injuries.

We are looking for a passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solver with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be part of building a stronger Barry's community.

Job Description

The Fitness Team Lead - Community Ambassador will be responsible for delivering first-class hospitality to clients at all times by greeting, assisting, and checking in customers; responding to inquiries in-person, on the phone, and via email; and working quickly and efficiently in our business management software to register clients, process payments, and maintain database information up-to-date.

Key Responsibilities:

  • Client Service: Deliver exceptional client service by greeting, assisting, and checking in customers; responding to inquiries in-person, on the phone, and via email.
  • Team Collaboration: Work with team members across departments, including instructors, facilities, and FuelBar, to ensure efficiency in delivering an exceptional customer experience, maintaining spaces clean, and creating a welcoming, positive atmosphere.
  • Product Knowledge: Maintain product knowledge for all studio retail operations and marketing initiatives.
  • Studio Operations: Guide customers with regards to studio offerings, promotions, and special events; assist studio management with daily studio tasks and other projects as necessary.
Requirements

To be successful in this role, you will need:

  • Hospitality Skills: Strong hospitality skills with knowledge of principles and processes for providing customer service.
  • Communication: Ability to establish and maintain constructive and cooperative long-term interpersonal relationships with clients, peers, and supervisors.
  • Time Management: Excellent organization and time management skills.
  • Dependability: Proven dependability and reliability.
  • Physical Demands: Ability to kneel, bend, reach, climb, and stand for long durations of time; ability to move and lift equipment and supplies of 30+ pounds.
Estimated Salary Range

$45,000 - $60,000 per year, depending on experience.


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