Wichita Energy Customer Care Representative

3 weeks ago


Wichita, Kansas, United States MCI Careers Full time
Job Title: Energy Customer Service Representative

At MCI Careers, we're seeking a highly motivated and customer-focused Energy Customer Service Representative to join our team in Wichita. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, resolving customer issues, and promoting our energy solutions to customers.

Key Responsibilities:
  • Handle inbound and outbound customer calls in a professional and courteous manner
  • Listen to customer needs, resolve issues, and provide solutions
  • Research and resolve customer complaints in a timely and efficient manner
  • Utilize our CRM system to manage customer interactions and update customer information
  • Meet or exceed performance metrics and quality standards
Requirements:
  • High school diploma or equivalent required
  • 1+ year of customer service experience in a call center environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet performance metrics
  • Basic computer skills and proficiency in CRM software
What We Offer:
  • Competitive hourly rate and opportunities for advancement
  • Comprehensive training program and ongoing support
  • Flexible scheduling and opportunities for overtime
  • Fun and dynamic work environment with a team-oriented culture

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at MCI Careers in Wichita.



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