Senior Operations Clerk

3 days ago


Fort Lauderdale, Florida, United States My Florida Corp Defunct Full time
Job Summary

We are seeking a highly skilled and experienced Senior Operations Clerk to join our team at My Florida Corp Defunct. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Assist clients with scheduling appointments and providing information on various programs and services.
  • Provide customer service over the phone and in person, responding to inquiries and resolving issues in a timely and professional manner.
  • Enter client demographic and other necessary information into our data systems, ensuring accurate and up-to-date records.
  • Receive and respond to emails, faxes, and other correspondence, facilitating communication and client service.
  • Attend staff meetings, conferences, and in-service training programs to stay up-to-date on policies, procedures, and best practices.
Requirements
  • Minimum of four years of customer service experience, preferably in a call center setting.
  • Four years of experience working in a clerical or data entry role, with a focus on scheduling appointments and providing customer service.
  • Bilingual, fluent in English/Spanish or English/Creole.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
Preferred Qualifications
  • Five or more years of medical office experience, with a focus on women's health, dental, immunization, and WIC programs.
  • Experience working with public or community agencies, with a focus on customer service and program support.
What We Offer

As a Senior Operations Clerk with My Florida Corp Defunct, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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