Member Team Lead
3 weeks ago
Job Summary
As a Member Team Lead at Sam's Club, you will be responsible for leading a team of associates in providing exceptional member service and ensuring the smooth operation of our wholesale operations. This role requires strong leadership and communication skills, as well as the ability to analyze and solve problems in a fast-paced environment.
Key Responsibilities
• Assist management in supervising associates and ensuring that member service standards are met
• Communicate effectively with members and associates to resolve issues and improve service
• Analyze and resolve problems related to member service, inventory, and operations
• Collaborate with other teams to achieve business objectives and improve member satisfaction
• Develop and implement processes to improve efficiency and productivity
Requirements
• 6 months retail experience, including operating front-end equipment and customer service experience
• Must be 18 years of age or older
• Strong leadership and communication skills
• Ability to analyze and solve problems in a fast-paced environment
• Ability to work effectively in a team environment
Benefits
As a Member Team Lead at Sam's Club, you will be eligible for a range of benefits, including competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. These benefits include:
• Health benefits, including medical, vision, and dental coverage
• Financial benefits, including 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
About Sam's Club
Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.
Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.
Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
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