Employee Benefits Account Manager

22 hours ago

Toledo, Ohio, United States USI Insurance Services Full time
Job Summary

We are seeking a highly skilled Employee Benefits Account Manager to join our team at USI Insurance Services. As a key member of our team, you will be responsible for managing employee benefits insurance accounts and services, providing proactive support to clients, and acting as the primary contact between clients and insurance carriers.

Key Responsibilities
  • Manage a book of business comprised of fully insured clients, with some self-insured clients.
  • Provide personalized support to assigned clients, including preparation of materials for client meetings.
  • Act as the primary contact between clients and insurance carriers, ensuring seamless communication and issue resolution.
  • Develop and implement programs recommended by technical resources, such as wellness, communications, and strategies.
  • Manage the renewal process, including preparation of contractual changes and analysis of carrier quotes and coverage offerings.
  • Make recommendations to clients, develop alternative strategies, and plan modeling and cost reduction opportunities.
  • Champion client cross-selling initiatives and develop customer accounts.
  • Conduct on-site meetings to communicate or administer benefit plans.
  • Coordinate, manage, and attend client meetings, both virtually and in person.
  • Develop employee communications for renewal changes, enrollment procedures, benefit changes, and clarifications.
  • Resolve client issues, such as contract clarifications and billing.
Requirements
  • 2-4 years of experience in the employee benefits industry or related marketplace.
  • College degree preferred.
  • Prior customer service experience is preferred.
  • Must hold or be willing to earn life and disability insurance license.
  • Comfortable with internet-based programs and Microsoft Office products.
  • Ability to set priorities and manage deadlines.
  • Ability to work in a fast-paced, team environment with minimal instruction.
  • Keep informed about industry information, technology, and trends.
  • Ability to carry out complex tasks with many concrete and abstract variables.
Why USI?

USI is one of the largest insurance brokerage and consulting firms in the world, with over $2.5 billion in revenue and over 10,000 associates across 200+ offices nationwide. We offer a dynamic personal and professional development culture, investing heavily in our associates and celebrating their growth and success through our employee reward and recognition programs.

We are committed to providing a full-suite of competitive benefits for our growing population and its diverse needs, including medical, wellness, dental, and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance, and other unique employer-sponsored and voluntary programs.

We are nationally recognized as a top insurance employer, with awards and recognitions including Insurance Business America's Top Insurance Employers, Business Insurance's Best Places to Work in Insurance, and the American Heart Association's Gold Status for maintaining a culture of health and well-being.

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