Data Scientist Innovator for Digital Support
7 days ago
Job Overview
Amazon is revolutionizing customer service, and we are seeking a talented Data Scientist to join our Device, Digital and Alexa Support (D2AS) team. This role offers an exciting opportunity to develop cutting-edge AI solutions using Large Language Models, Machine Learning, and Natural Language Processing techniques.
About the Team
We at D2AS strive to make digital experiences effortless for customers. Our goal is to anticipate, evaluate, prevent, and eliminate any effort required from customers. We achieve this by setting the strategy for digital support and accelerating the delivery of seamless support experiences across Amazon's digital products.
Key Responsibilities
- Translate business questions and concerns into specific quantitative questions that can be answered with available data using sound methodologies.
- Retrieve, synthesize, and present data in a format that is immediately useful to answering specific questions or improving system performance.
- Apply statistical or machine learning knowledge to solve specific business problems.
- Build decision-making models and propose solutions for the business problem you defined.
- Conduct written and verbal presentations to provide insights and recommendations to audiences of varying levels of technical sophistication to aid in making decisions.
About the Role
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.
Benefits Summary
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
Basic Qualifications
- 3+ years of building models for business application experience
- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience
- Experience in patents or publications at top-tier peer-reviewed conferences or journals
- Experience programming in Java, C++, Python or related language
- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing
Estimated Salary: $160,000 - $200,000 per year.
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