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IT Support Specialist

1 month ago

Irvine, California, United States TEKsystems Full time
Job Summary

The Service Desk Administrator is responsible for managing all Help Desk requests and providing technical advice to resolve employee IT issues. This role involves troubleshooting computers and mobile devices, managing company anti-virus software, and assisting the IT Director with software testing and deployment.

Key Responsibilities

Manage tickets received at the Help Desk in a prompt and courteous manner;
Troubleshoot computers and mobile devices operating systems and hardware issues;
Manage company anti-virus software;
Manage user accounts, group policy, and access guidelines;
Set up and deploy hardware and core software for new hires and existing employees;
Support IT function and employees with the roll out of new technology;
Assist in software license management and asset tracking;
Maintain active directory and email distribution lists;
Maintain asset inventory;

Requirements

Ability to multi-task and prioritize requests;
Attention to detail and deadlines;
Good organizational, typing, and computer software skills;
Ability to work well with others and present professionalism;
Ability to learn new products and communicate effectively;

Skills

Help desk, Troubleshooting, Active directory, Support, Windows 10/11, Intune, MDM, O365, SNOW ticketing, SCCM, DNS