High Performing Service Advisor
1 week ago
We are seeking an exceptional individual to join our team as a High-Performing Service Advisor. This is a rare opportunity for the right candidate to thrive in a dynamic and fast-paced environment.
About the RoleAs a Service Advisor, you will be the first point of contact for clients, guiding them through the service process with ease and professionalism. You will work closely with our team of technicians to ensure that every client receives top-notch service and leaves satisfied.
Key Responsibilities- Greet and escort clients through the service process, providing exceptional customer service and ensuring a seamless experience.
- Assist customers in identifying and explaining their vehicle concerns to our technicians, who will then diagnose and repair the issues.
- Explain routine maintenance needs based on mileage and time since the last visit, helping clients stay on top of their vehicle's health.
- Coordinate valet services for client pickup and delivery of their vehicles, ensuring convenience and efficiency.
- Ensure accurate documentation of complaints, causes, and corrections, maintaining high standards of record-keeping.
- Follow up with clients after service to address any additional questions or concerns, showcasing our commitment to satisfaction.
- Represent The Premier Collection's brand with excellence, embodying our values of integrity, fair pricing, and respect for the individual.
- Able to maintain a hardworking, high-energy personality throughout the workday, driving results and exceeding expectations.
- Positive can-do attitude, eager to learn and improve processes and outcomes.
- Excellent verbal and written communication skills, fostering strong relationships with colleagues and clients alike.
- Ability to thrive in a collaborative team setting, leveraging individual talents and skills to achieve common goals.
- Effective listening and communication skills, prioritizing understanding and empathy in all interactions.
- Attention to detail in follow-through and closing skills, guaranteeing accuracy and consistency.
- Valid driver's license, essential for valet services and other job-related activities.
- A competitive hourly pay rate based on experience, recognizing your value and contributions.
- Ongoing training and career development opportunities, empowering you to grow and succeed within our organization.
- A family-friendly atmosphere, supporting work-life balance and promoting a sense of community.
- Flexible schedules, allowing you to manage your time effectively and prioritize your well-being.
- Access to new state-of-the-art facilities, featuring cutting-edge technology and innovative tools.
- A comprehensive benefits package, including health insurance with 50% employer contribution and a 401(K) plan for long-term savings.
- Opportunities for advancement, enabling you to take on new challenges and pursue your career aspirations.
The Premier Collection is a 3rd-generation family business, built on a foundation of integrity, fair pricing, and respect for the individual. We believe in promoting from within, empowering our teammates to reach their full potential and drive success. Join our team today and become part of a dynamic, growth-oriented organization committed to excellence in all aspects of our business.
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