Field Technician

4 weeks ago


Jacksonville, North Carolina, United States Spectrum Full time
Job Summary

As a Field Technician at Spectrum, you will be responsible for delivering exceptional customer service and technical expertise to our customers. This role requires a strong technical aptitude, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities
  • Install and repair services for residential customers
  • Provide world-class customer service and education on proper use of Spectrum services and equipment
  • Work independently with minimal supervision, using hand tools and navigating various working conditions and locations
  • Interpret analytics from soft tools such as meters and handheld devices, and troubleshoot technical issues
  • Collaborate with internal teams to resolve customer issues and improve service delivery
Requirements
  • High School diploma, GED, or equivalent work experience
  • Technical skills: problem solver with a technical aptitude, computer and software application use
  • Skills: communication, professionalism, time management, organization, critical thinking, responsible/reliable
  • Abilities: interpret analytics from soft tools, troubleshooting, read, write, and speak the English language
  • Physical: ability to walk over all types of terrain in all kinds of weather, safely use weight-bearing equipment, lift up to 90 lbs, climb ladders to a height of 32 feet, work in confined spaces and at heights, safely operate and navigate a company vehicle
  • Valid Driver's license with satisfactory driving record within company standards required
What We Offer
  • Learning Culture: 160+ hours of training, hands-on experience, and mentoring to advance your skills
  • Dynamic Growth: paid training and opportunities to move up and around the company
  • Competitive Pay: generous starting pay
  • Total Rewards: comprehensive pay and benefits package that rewards employees for their contributions to our success

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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