Account Management Manager
4 weeks ago
The Americas Deliver Service Partner (DSP) team partners with entrepreneurial individuals across the globe to build sustainable and scalable delivery capacity so that Amazon can continue to delight customers with fast, efficient, and bar-raising fulfillment of their orders.
The DSP Shared Services team (DSS) is the backbone of the NA DSP organization and it is their work streams that enable the scale of the program.
Key Responsibilities:
- Managing a team of 7+ Account Managers
- Maintaining and improving KPIs against team goals
- Providing introductory information to new DSPs, setting up accounts and providing guidance through initial onboarding and launch
- Scaling DSP learning through module creation and in-person facilitation
- Supporting DSP intake process, solving simple and complex issues from a variety of topics
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Communicating with customers through various channels and responding promptly to inquiries
- Maintaining customer records by updating account information within Salesforce
- Developing long-term solutions using field experience and data-driven assumptions
About the Team:
At Amazon Logistics, our goal is to provide customers with an incredible package delivery experience through the last mile of the order.
To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders.
Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.
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