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Clinical Support Specialist

1 month ago

Étreux, Hauts-de-France, United States Commonwealth Care Alliance Full time
Job Title: Clinical Support Coordinator

At Commonwealth Care Alliance, we are seeking a highly organized and detail-oriented Clinical Support Coordinator to join our team. As a key member of our care team, you will provide administrative support to ensure the smooth delivery of high-quality patient care.

Key Responsibilities:
  • Coordinate outgoing referrals to specialists and VNA agencies, ensuring timely and accurate communication.
  • Schedule patient appointments, including new patient visits, annual physicals, and hospital discharge follow-ups.
  • Provide front desk support, including checking patients in and out, completing insurance eligibility checks, and contacting transportation as needed.
  • Draft correspondence, such as Jury Duty letters and Letters of Medical Necessity, as requested by the care team.
  • Monitor incoming faxes and save documents appropriately in the medical record, routing them for review and completion.
  • Complete reminder calls for upcoming visits and fax documents and/or prescription orders to pharmacies as requested.
  • Conduct test calls via telehealth technologies to ensure patients can connect successfully for appointments.
Requirements:
  • High School Diploma or GED
  • 1-2 years of related experience in a healthcare or medical office setting
  • Ability to prioritize workload and manage multiple projects simultaneously
  • Microsoft Office skills, including Outlook, Excel, Word, and PowerPoint
  • Excellent written and verbal communication skills
  • Knowledge of medical terminology and Electronic Medical Records (EMRs)
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

We are an equal opportunity employer and welcome applications from diverse candidates. Please note that employment with Commonwealth Care Alliance is contingent upon acceptable professional references, a background check, and verification of a valid MA/RN license (if applicable).