Patient Services Coordinator

3 weeks ago


Anchorage, Alaska, United States Providence Health & Service Full time
Job Summary

The Patient Services Specialist is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service.

About the Role

As a Patient Services Specialist, you will be responsible for greeting patients, answering phone calls, and responding to emails in a professional and courteous manner. You will also be responsible for maintaining accurate records, processing paperwork, and performing other administrative tasks as needed.

Key Responsibilities

* Greet patients and visitors in a friendly and welcoming manner
* Answer phone calls and respond to emails in a timely and professional manner
* Maintain accurate records and process paperwork as needed
* Perform other administrative tasks as needed

Requirements

* 1 year customer service experience or successful completion of Providence internship
* Basic experience with electronic medical records and/or computerized billing systems
* Medical terminology experience
* Rooming position: CNA, non-credentialed MA, EMT experience, or similar experience

Why Work with Us

Providence is a comprehensive health care organization that serves more people, advances best practices, and continues its more than 100-year tradition of serving the poor and vulnerable. We offer a comprehensive benefits package, including a retirement 401(k) Savings Plan with employer matching, health care benefits, life insurance, disability insurance, time off benefits, and much more. Learn more at

About Providence

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

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