Customer Service Leadership Role

4 days ago


Orange, California, United States Winchester Interconnect Full time
About the Role

We are seeking a highly skilled Customer Service Manager to lead our team in providing exceptional customer experiences. As a key member of our organization, you will be responsible for managing customer relationships, resolving issues, and driving business growth.

Key Responsibilities
  • Customer Relationship Management: Develop and maintain strong relationships with customers, identifying opportunities for growth and improving customer satisfaction.
  • Issue Resolution: Respond to and resolve customer complaints in a timely and professional manner.
  • Business Growth: Collaborate with internal teams to identify new business opportunities and drive revenue growth.
Requirements
  • Leadership Experience: 5+ years of experience in a leadership role, preferably in a customer-facing environment.
  • Customer Service Skills: Proven ability to provide exceptional customer service and resolve complex issues.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate with customers and internal stakeholders.
What We Offer
  • Competitive Salary: $85,000 - $110,000 per year, plus commission eligibility.
  • Benefits Package: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Professional Development: Opportunities for professional growth and development, including training and mentorship programs.
About Us

Winchester Interconnect is a leading provider of interconnect solutions, committed to delivering exceptional customer experiences and driving business growth. Our team is passionate about innovation, collaboration, and excellence.



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