Restaurant Operations Manager
4 weeks ago
Job Summary: We are seeking a highly skilled Restaurant Operations Manager to join our team at IPIC Theaters, LLC. The successful candidate will be responsible for managing all aspects of restaurant operations, including guest and team member satisfaction, financial performance, sales and revenue generation, and implementation of service standards and brand initiatives.
Key Responsibilities:
* Ensure compliance with IPIC Theaters programs and processes for Film Programming, Financial Management, Restaurant Inventory, Vista Ticketing, POS, and Hot Schedules.
* Assist with site-level hiring activities for team members, identify talent, and provide development opportunities to increase the management pipeline and maximize engagement/retention.
* Perform daily opening, closing, operational, and administrative duties with a comprehensive and detailed approach to safety, building maintenance, repairs, and sanitation/cleanliness.
* Perform audit services in all areas and provide feedback.
* Ensure sanitary practices for food handling, general cleanliness, and maintenance are adhered to.
* Support team members with training, coaching, management development, and overall direction to improve the team and individual development.
Requirements:
* Bachelor's Degree required, preferably in Business Administration or Hospitality Management.
* 3-5 years of experience in complex operations with a strong focus on food and beverage programs, hospitality, and brand management.
* Outstanding professional communication skills; written, verbal, and non-verbal.
* Demonstrate good judgment, decision-making, and conflict resolution skills.
* Experience with managing a team; goal setting, team meetings, performance management, and coaching.
* Team retention and development skills; minimizing turnover through solid hiring and team engagement activities; internal promotions and cross-training.
* Position will require frequent standing, bending/kneeling, lifting, and carrying up to 50 lbs.
Leadership Requirements:
* Must have a successful track record in leading operations and managing a team.
* Outstanding written and verbal communication skills, self-confidence, and professional maturity.
* Good listener, patient in stressful situations, and genuine in desire to resolve issues.
* Demonstrate strong problem-solving skills through ability to diagnose and implement solutions.
* Demonstrate a can-do attitude to challenge and demonstrate a high energy level.
* Keen sense of urgency and passion to problem solve.
* Demonstrate excellent management skills to plan, make decisions, problem solve, delegate, inspire, and motivate and manage teams.
* Must have local labor law, health and safety, and liquor law knowledge.
Benefits:
* Competitive base salary and annual bonus opportunity.
* Company-paid Life insurance and Short-Term Disability insurance.
* Medical, Dental, and Vision Benefits.
* Discount Dining and Free Movie Tickets.
* Discounts through Life Mart and Tickets at Work.
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