Service Team Associate

4 weeks ago


Edgewater, New Jersey, United States Michaels Stores Full time
Job Summary

As a Service Team Member at Michaels Stores, you will be responsible for delivering exceptional customer service, helping customers shop our store, and finding what they're looking for. You will ensure all customers receive a fast and friendly checkout experience. Your duties will include completing truck unloading and merchandise duties throughout the store, maintaining store recovery standards to deliver our Brand Promises, and participating in the truck unload, stocking, and planogram processes. Additionally, you will be responsible for completing merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store. You will also support shrink and safety programs, adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements, and interact with others in an accepting and respectful manner.

Key Responsibilities
  • Deliver exceptional customer service and help customers shop our store
  • Ensure all customers receive a fast and friendly checkout experience
  • Complete truck unloading and merchandise duties throughout the store
  • Maintain store recovery standards to deliver our Brand Promises
  • Participate in the truck unload, stocking, and planogram processes
  • Complete merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery
  • Support shrink and safety programs
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
  • Interact with others in an accepting and respectful manner

Preferred Qualifications
  • Retail and/or customer service experience preferred

Work Environment
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Physical Requirements
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Total Base Pay Range for this Position:
$16.00 - $18.80

Michaels Stores is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels Stores will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
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