Highly Skilled Broadband Service Professional

3 days ago


Austin, Texas, United States Grande | RCN | Wave Full time
Company Overview:
Astound Broadband, a leading telecommunications provider in the United States, is dedicated to delivering cutting-edge technology and exceptional customer service. As a pioneering company, we strive to empower local communities through innovative communication solutions.

Job Summary:
We are seeking an ambitious Broadband Technician I to join our team in Austin, Texas. This role offers an excellent opportunity to develop your skills and advance your career in the dynamic field of telecommunications. As a Broadband Technician, you will be responsible for installing and disconnecting data, video, and phone services at customer premises with a strong focus on customer satisfaction, education, and quality of work.

About the Role:
This position requires a highly motivated individual who can effectively communicate with leadership and dispatch as needed. Your key responsibilities will include:
  • Residential installation and disconnection of data, video, and phone services
  • Ensuring and recording correct RF signal levels within specifications
  • Communicating with leadership and dispatch as needed
  • Providing excellent customer education and support
  • Operating a company vehicle safely and responsibly

Required Skills and Qualifications:
To excel in this role, you will need:
  • High school diploma or equivalent
  • 0 years of experience (Entry Level)
  • Maintain a satisfactory driving record and have a valid driver's license
  • Ladder; Hand or Power Tools; Customer Service; Communication (verbal, written); Basic Computer Skills; Problem-solving; Time Management; Teamwork; Working alone

Benefits:
Astound Broadband offers a comprehensive benefits package, including:
  • 401k retirement plan, with employer match
  • Insurance options: medical, dental, vision, life, and STD insurance
  • Paid Time Off/Vacation: Starting at 80 hours per year, increasing based on tenure
  • Floating Holiday: 40 hours per year
  • Paid Holidays: 7 days per year
  • Tuition reimbursement program
  • Employee discount program

Salary:
The estimated salary for this position is around $60,000 - $80,000 per annum, depending on experience and qualifications. We offer competitive compensation packages to ensure that our employees feel valued and empowered.

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