Business Process Excellence Specialist
5 days ago
Job Summary
">We are seeking a detail-oriented Business Process Excellence Specialist to support multiple business lines by providing comprehensive assessments of Operations processes. This role focuses on identifying gaps and potential risks, with the aim of improving performance and preventing incidents.
About Us
">First Horizon is a leading regional financial services company dedicated to helping our clients, communities, and associates unlock their full potential with capital and counsel. We serve clients through a team of approximately 7,300 associates and 418 banking centers throughout the southeastern United States.
Key Responsibilities
">- Exercise decision-making control when presented with multi-faceted factors; identify, resolve, and escalate problems in collaboration with stakeholders.
- Assist in designing new and/or expanded reviews; conduct research as needed and perform testing of proposed procedures for Operations.
- Draft reports to communicate potential issues/gaps in processes and develop action plans to address them.
- Communicate and collaborate with Operations partners to ensure necessary processes and/or procedures are documented.
- Monitor and assist in resolving issues; coordinate exam coordination (Internal/External).
Required Skills and Qualifications
">- Excellent verbal and written communication skills, including effective internal customer service.
- Excellent computer proficiency (MS Office – Word, Excel, Outlook).
- Strong organizational and customer service skills.
- Ability to work under pressure, meet deadlines, and maintain a positive attitude while providing exemplary service.
- Ability to work independently and carry out assignments within parameters of instructions given.
Benefits
">We offer competitive compensation and benefits, including medical with wellness incentives, dental, and vision; HSA with company match; maternity and parental leave; tuition reimbursement; mentor program; 401(k) with 6% match, and more.
Physical Requirements
">- Basic keyboarding or other repetitive motions.
- Lifting/pushing objects.
- Able to talk, listen, and speak clearly on the telephone.
- Maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
Salary: $60,000 - $80,000 per year
">This salary estimate is based on national averages for similar positions in the finance industry, considering factors such as location and experience level.
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