Field Support Specialist

1 month ago

Miami, United States Symmetry I.T. Full time
Job Title: Field Technician

Symmetry IT is seeking a skilled Field Technician to provide technical support for our clients. As a Field Technician, you will be responsible for conducting onsite proactive and reactive desktop and network support, troubleshooting issues, and collaborating with our team to ensure high levels of customer satisfaction.

Responsibilities:
  • Conduct onsite proactive and reactive desktop and network support
  • Respond to phone calls or emails for technical support
  • Install, test, and troubleshoot application software
  • Provide technical support, identify, diagnose, and resolve problems for clients
  • Use incident management system to communicate, document, track, resolve, and escalate issues
  • Collaborate with team members to ensure high levels of customer support and satisfaction
  • Educate users on applications and resolutions in a prompt and professional manner
  • Maintain proper client documentation related to their networks, software, and equipment
  • Troubleshoot low voltage cabling
  • Provide off-hours coverage with on-call rotation as needed
Technical Requirements:
  • Knowledge of Microsoft Windows, including configuration, driver installation, and general troubleshooting
  • Advanced knowledge of Microsoft Office 365
  • Knowledge of networking in a Microsoft environment (TCP/IP, DHCP, etc.)
  • Knowledge of PC hardware and repair
  • Knowledge of Active Directory
  • Knowledge of Windows file-sharing and permissions
  • Knowledge of RMM tools
  • Knowledge of Anti-virus, Anti-spam, and Anti-malware
Environment:

You will be working at client sites as well as from home. A broadband internet connection is required, with minimal speeds of 25/5. You will be required to be logged into a video chat during work hours to collaborate with staff. And have the ability to wire in your VoIP phone.

Schedule:

Monday to Friday, nights and weekends on call.

Experience:
  • Customer service: 1 year (Preferred)
  • Technical Support: 2 years (Preferred)
Education:
  • Associate (Preferred)
Work Authorization:
  • United States (Preferred)
Qualifications:
  • A degree (preferred - not required)
  • 2+ years of experience in an IT technical support required
  • Strong written and oral communication skills
  • Strong analytical and problem-solving ability
  • Strong ability to work independently and resolve issues
  • Strong ability to quickly diagnose, organize, and prioritize issues
  • Strong level of client service experience
  • Ability to work with and communicate effectively with all levels of staff, clients, and other IT personnel
  • Self-motivated, disciplined, and able to execute tasks and make independent decisions
Additional Information:

All your information will be kept confidential according to EEO guidelines. You must pass the following: background check, drug test, and have reliable transportation.

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