Healthcare Access Advocate
6 days ago
Company Overview
At Optum, we are dedicated to improving the lives of millions of people worldwide. As a leading health services organization, we deliver care and technology solutions that empower individuals to live healthier lives.
Estimated Salary: $45,000 - $65,000 per year, depending on experience.
Job Description
This role is an excellent opportunity for a highly motivated and organized individual to join our team as a Patient Services Advocate. The successful candidate will be responsible for providing exceptional customer service to patients, resolving complex issues, and ensuring seamless access to medical care.
Key Responsibilities:
- Answering 50-70 patient calls per day, resolving moderate to complex issues with empathy and professionalism.
- Scheduling and verifying appointments in our clinical information system.
- Verifying and updating patient demographic and insurance information to ensure accurate billing and claims processing.
- Coordinating tasks with provider offices to facilitate patient access to medical care.
- Processing referrals, including stat and at-risk referrals, to expedite patient care.
- Communicating appointment and referral status to patients and their providers.
- Managing high-volume data entry with accuracy and efficiency.
- Resolving patient complaints and concerns in a timely and professional manner.
- Reviewing and processing medication refills to ensure continuity of care.
Requirements
To succeed in this role, you will need:
- A high school diploma or equivalent work experience.
- One year of experience working with computers and Windows PC applications, including the ability to navigate and learn new systems.
- Experience working in healthcare settings, such as doctor's offices, hospitals, or medical insurance companies.
- Strong communication and problem-solving skills, with the ability to work in a fast-paced environment.
Benefits
We offer a comprehensive benefits package, including:
- A competitive salary range of $45,000 - $65,000 per year.
- A comprehensive health insurance plan, including medical, dental, and vision coverage.
- A 401(k) retirement savings plan with company match.
- Generous paid time off and holidays.
- Opportunities for career growth and professional development.
About Us
Optum is a global organization that delivers care and technology solutions to improve health outcomes. We are committed to creating a diverse and inclusive workplace that values collaboration, innovation, and excellence. If you are passionate about delivering exceptional patient care and want to make a meaningful difference in the lives of others, we encourage you to apply for this exciting opportunity.
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