Healthcare Access Advocate

6 days ago


Phoenix, Arizona, United States Optum Full time

Company Overview

At Optum, we are dedicated to improving the lives of millions of people worldwide. As a leading health services organization, we deliver care and technology solutions that empower individuals to live healthier lives.

Estimated Salary: $45,000 - $65,000 per year, depending on experience.

Job Description

This role is an excellent opportunity for a highly motivated and organized individual to join our team as a Patient Services Advocate. The successful candidate will be responsible for providing exceptional customer service to patients, resolving complex issues, and ensuring seamless access to medical care.

Key Responsibilities:

  • Answering 50-70 patient calls per day, resolving moderate to complex issues with empathy and professionalism.
  • Scheduling and verifying appointments in our clinical information system.
  • Verifying and updating patient demographic and insurance information to ensure accurate billing and claims processing.
  • Coordinating tasks with provider offices to facilitate patient access to medical care.
  • Processing referrals, including stat and at-risk referrals, to expedite patient care.
  • Communicating appointment and referral status to patients and their providers.
  • Managing high-volume data entry with accuracy and efficiency.
  • Resolving patient complaints and concerns in a timely and professional manner.
  • Reviewing and processing medication refills to ensure continuity of care.

Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent work experience.
  • One year of experience working with computers and Windows PC applications, including the ability to navigate and learn new systems.
  • Experience working in healthcare settings, such as doctor's offices, hospitals, or medical insurance companies.
  • Strong communication and problem-solving skills, with the ability to work in a fast-paced environment.

Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary range of $45,000 - $65,000 per year.
  • A comprehensive health insurance plan, including medical, dental, and vision coverage.
  • A 401(k) retirement savings plan with company match.
  • Generous paid time off and holidays.
  • Opportunities for career growth and professional development.

About Us

Optum is a global organization that delivers care and technology solutions to improve health outcomes. We are committed to creating a diverse and inclusive workplace that values collaboration, innovation, and excellence. If you are passionate about delivering exceptional patient care and want to make a meaningful difference in the lives of others, we encourage you to apply for this exciting opportunity.



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