Front Desk Support Specialist

7 days ago


Lewistown, Pennsylvania, United States Geisinger Health System Full time
Job Summary

We are seeking a highly skilled Front Desk Support Specialist to join our team at Geisinger Multi-Specialty Clinic Lewistown. The ideal candidate will be responsible for providing exceptional patient support, coordinating office activities, and ensuring a seamless experience for our patients.

About the Role

This role is a key part of our front-line support team and plays a crucial role in ensuring that our patients receive the highest level of care. As a Front Desk Support Specialist, you will be responsible for:

  • Checking patients in for appointments and verifying demographics accurately
  • Assuring all check-in procedures are completed and monitoring patient wait times
  • Reading and interpreting insurance responses
  • Assigning primary, secondary, and tertiary insurance per encounter
  • Communicating financial obligations to patients and collecting fees as necessary
  • Completing regulatory forms with patients
  • Scheduling follow-up appointments and referrals
  • Processing multi-channel messages related to patient requests
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent (required)
  • Minimum 1 year of related work experience (preferred)
  • Clerical I skills, strong communication, customer service, and office politics and confidentiality skills
Benefits

As a valued member of our team, you can expect:

  • A competitive salary range: $35,000 - $45,000 per year, depending on experience
  • A comprehensive benefits package, including vision, dental, and domestic partner coverage
  • Ongoing training and development opportunities
  • A collaborative and supportive work environment
Our Values

At Geisinger Health System, we strive to create a positive and inclusive work environment that reflects our core values:

  • KINDNESS: Treating everyone with compassion and respect
  • EXCELLENCE: Embracing continuous learning and improvement
  • LEARNING: Sharing knowledge to drive innovation and progress
  • INNOVATION: Encouraging creativity and new ideas
  • SAFETY: Prioritizing patient and staff well-being


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