Front Desk Support Specialist
7 days ago
We are seeking a highly skilled Front Desk Support Specialist to join our team at Geisinger Multi-Specialty Clinic Lewistown. The ideal candidate will be responsible for providing exceptional patient support, coordinating office activities, and ensuring a seamless experience for our patients.
About the RoleThis role is a key part of our front-line support team and plays a crucial role in ensuring that our patients receive the highest level of care. As a Front Desk Support Specialist, you will be responsible for:
- Checking patients in for appointments and verifying demographics accurately
- Assuring all check-in procedures are completed and monitoring patient wait times
- Reading and interpreting insurance responses
- Assigning primary, secondary, and tertiary insurance per encounter
- Communicating financial obligations to patients and collecting fees as necessary
- Completing regulatory forms with patients
- Scheduling follow-up appointments and referrals
- Processing multi-channel messages related to patient requests
To be successful in this role, you will need:
- A high school diploma or equivalent (required)
- Minimum 1 year of related work experience (preferred)
- Clerical I skills, strong communication, customer service, and office politics and confidentiality skills
As a valued member of our team, you can expect:
- A competitive salary range: $35,000 - $45,000 per year, depending on experience
- A comprehensive benefits package, including vision, dental, and domestic partner coverage
- Ongoing training and development opportunities
- A collaborative and supportive work environment
At Geisinger Health System, we strive to create a positive and inclusive work environment that reflects our core values:
- KINDNESS: Treating everyone with compassion and respect
- EXCELLENCE: Embracing continuous learning and improvement
- LEARNING: Sharing knowledge to drive innovation and progress
- INNOVATION: Encouraging creativity and new ideas
- SAFETY: Prioritizing patient and staff well-being
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