Payroll Support Specialist
2 days ago
We are seeking a skilled Payroll Support Analyst to join our team at Insight Global. This role will involve providing exceptional support to our clients and internal teams regarding payroll and union health and welfare inquiries.
Key Responsibilities:- Respond to inbound emails and tickets regarding payroll and union health and welfare inquiries, and attempt to resolve cases on first contact.
- Resolve or successfully route self-service cases, emails, and faxes with the required information to the appropriate group for research.
- Work closely with internal team members to investigate and address their payroll questions.
- 2+ years of experience in a Customer Support role, preferably in HR/Payroll.
- Ability to deescalate situations and provide excellent communication, both written and verbal.
- Experience working in environments that include Union protected workers/CBA.
We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to our HR department.
We are committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
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