Automotive Luxury Service Advisor Lead

7 days ago


North Olmsted, Ohio, United States Rafih Auto Group Full time
Rafih Auto Group Job Description

Job Title: Automotive Luxury Service Advisor Lead

We are seeking an experienced Automotive Luxury Service Advisor to join our team at Rafih Auto Group. The successful candidate will have excellent communication skills, a passion for delivering exceptional customer service, and a strong knowledge of luxury vehicles.

About the Role

The Automotive Luxury Service Advisor will be responsible for greeting customers, listening to their concerns, and providing personalized solutions to meet their needs. They will also be expected to maintain accurate records, manage workflow efficiently, and collaborate with colleagues to achieve team goals.

This is an exciting opportunity for a motivated individual to take on a leadership role and contribute to the success of our luxury automotive service department.

Key Responsibilities
  • Greet customers in a timely and friendly manner, obtaining vehicle information and assessing their needs.
  • Communicate effectively with customers, technicians, and other staff members to ensure seamless service delivery.
  • Maintain accurate and up-to-date records of customer interactions, service history, and warranty information.
  • Manage workflow efficiently, prioritizing tasks to meet deadlines and ensure maximum productivity.
  • Collaborate with colleagues to achieve team goals, share best practices, and support each other in delivering exceptional customer service.
Requirements
  • Associate degree or equivalent experience in a related field.
  • At least 2 years of experience in a luxury automotive service environment, preferably as a service advisor or lead.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Strong problem-solving skills, with the ability to analyze situations and develop effective solutions.
  • Proficiency in computer systems and software applications, including CRM and inventory management tools.
What We Offer
  • A competitive salary range of $60,000 - $80,000 per year, based on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as retirement savings plans.
  • Ongoing training and development opportunities to enhance your skills and advance your career.
  • A dynamic and supportive work environment, with a team of professionals who share your passion for delivering exceptional customer service.
How to Apply

If you are a motivated and experienced individual looking for a new challenge, please submit your application, including your resume and a cover letter, to careers@rafihautogroup.com.



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