Pet Hotel Team Member
1 week ago
We are a state-of-the-art boarding and daycare resort for dogs and cats, offering a one-stop shop for boarding, daycare, grooming, training, and all your pet spoiling needs. Our eco-friendly facilities and professionally trained staff provide a fun and safe environment for all our four-legged guests 24 hours a day, 7 days a week.
Job SummaryWe are seeking a hard-working and self-motivated individual to join our Client Services Team. As a Client Services Team Member, you will be responsible for providing exceptional customer service, maintaining open lines of communication between departments and clients, and maintaining medical and behavioral records of all guests using our online database.
Key Responsibilities- Manage guest check-ins/check-outs
- Process online reservations
- Respond to client inquiries via email, phone, or face-to-face
- Maintain medical and behavioral records of all guests
- High School Diploma or equivalent
- Must be at least 18 years of age
- Computer literacy (Word, Excel, Gmail, etc)
- Ability to type 30 wpm
- Ability to lift 50 lbs
- Comfortable handling dogs and cats of all sizes, breeds, and personality types
- Excellent written and verbal communication in English
- Free daycare for your dog after your first 30 days
- Two weeks of free boarding for your dog or cat (during non-peak periods)
- 30% discount on all retail
- Health Benefits through 'Lemonaid'
- Retirement Savings Program through CalSavers
- Paid sick leave
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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