Customer Service Representative III

1 week ago


Pensacola, Florida, United States Strategic Data Systems Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Strategic Data Systems. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience.

Key Responsibilities
  • Act as the primary point of contact for customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Utilize various software applications, including CRM systems, to manage customer interactions and track issues.
  • Enter accurate and detailed information into systems and web forms, ensuring seamless data management.
  • Participate in ongoing training and development to stay up-to-date on relevant military programs and applications.
  • Collaborate with colleagues to achieve team goals and objectives.
Requirements
  • DOD Secret Security Clearance Eligible
  • Four (4) years' experience in customer service and issue resolution, or three (3) years with an Associate's degree, or military background a plus
  • Experience in contact center environments and knowledge of CRM systems
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
  • Proficient typing skills, with a minimum of 30 WPM
  • Proven experience as a data entry clerk or similar position


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