Administrative Assistant

1 week ago


Charlestown, Massachusetts, United States State of Massachusetts Full time
Job Summary

The Massachusetts Teachers' Retirement System seeks an Administrative Associate to support the Member Services team in Charlestown, MA. As a key member of our team, you will provide exceptional service to our members, process requests, and maintain accurate records.

About Us

The Massachusetts Teachers' Retirement System is the pension plan for the Commonwealth's public school educators, providing retirement, disability, and survivor benefits to over 71,000 recipients and maintaining and servicing retirement accounts for more than 102,000 active members and 35,000 inactive members. Our mission is to ensure that members achieve and maintain a successful and secure retirement through responsible benefits administration, financial integrity, and outstanding services.

Responsibilities

* Communicate effectively with members, coworkers, and the public
* Log incoming requests and prepare files for processing
* Review member requests, follow up on missing information, and identify cases requiring expedited service
* Maintain computer system reports on workflow and data
* Coordinate retirement application review process, acknowledge applications, and manage file organization
* Provide administrative support to member services directors as needed

Requirements

* High school diploma or equivalent; associate's degree preferred
* Excellent organizational skills and ability to multitask
* Ability to communicate professionally and work independently and collaboratively
* Experience with Microsoft Excel and Word required; experience with member/customer/client databases preferred

Benefits

As an employee of the Commonwealth of Massachusetts, you will enjoy a range of benefits, including health insurance, paid time off, and a comprehensive pension plan. In this role, you can expect a competitive salary of $45,900 per year, commensurate with your experience.

What We Offer

Working for the Commonwealth of Massachusetts offers a unique opportunity to make a difference in the lives of our citizens while enjoying a stable and rewarding career.

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