Retail Sales Associate

1 week ago


Lafayette, Indiana, United States Carter's Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Carter's. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a positive store environment, and executing operational activities to drive sales and growth.

Key Responsibilities
  • Customer Focus:
    • Confidently and proactively help resolve issues for customers and balance multiple customers in a busy retail environment.
    • Meet customer needs by assisting with locating merchandise, informing customers of promotions, and revisiting frequently to ensure a positive shopping experience.
    • Expedites point of sale transactions at the time of the sale.
    • Completes floor replenishment and shipment as needed to ensure customer satisfaction and size availability.
  • Brand Execution:
    • Ensures store visual standards are set to company direction.
    • Executes replenishment process, recovers, and cleans the sales floor to company standard.
    • Completes merchandise floor sets according to visual standards and directives.
    • Maintains solid product knowledge and merchandise presentation.
    • Articulates current promotional events and the brand loyalty program with the customer.
  • Drive Growth:
    • Minimizes store loss by providing exceptional customer service.
    • Maintains housekeeping standards to ensure a positive experience for customers and team.
    • Meets or exceeds company productivity standards for all operational processes.
    • Achieves daily goals as established by management.
  • Team Development:
    • Establishes and maintains a cooperative working relationship with all members of the team.
    • Adapts performing assignments as requested.
    • Supports management direction of store.
    • Supports, trains, and coaches others to success.
    • Adheres to all company policies and safety procedures as directed by the company.


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