Workday Student Admissions Expert Consultant
5 days ago
Kognitiv Inc. is a leading provider of Workday solutions, dedicated to delivering exceptional customer satisfaction and employee engagement. As a company, we believe that happy employees are the key to happy customers. Our goal is to create an environment where our employees feel empowered, challenged, and engaged every day, resulting in top-notch service for our clients.
The Senior Workday Student Admissions/Student Records Consultant plays a crucial role in achieving this goal. Working closely with clients and internal teams, you will ensure maximum value from a client's Workday investment. Your responsibilities will include implementing Workday Post Production support initiatives across Workday Student modules, whether independently or as part of a team. You will drive high client satisfaction by building strong relationships with clients and delivering exceptional customer service.
Key Responsibilities:
- Implement and configure Workday solutions for a global customer base, designing, configuring, testing, and deploying business requirements across multiple Workday Student modules while remaining flexible to clients' changing needs.
- Conduct working sessions with clients to gather, understand, and analyze business requirements, assessing actual client needs and proposing recommendations and/or alternative solutions to meet client goals.
- Lead, consult, execute, and prioritize conflicting demands on medium to high complexity projects across multiple, concurrent clients without supervision for area(s) of expertise.
- Frequently discuss and articulate lessons learned from previous client experience, Workday best practices, and Kognitiv's point of view to clients, ensuring they understand and take advantage of Kognitiv and Workday best practices.
- Manage project scope, quality, and timeline for area(s) of expertise, providing guidance, instruction, direction, and coaching to team members and reviewing their work as necessary to ensure quality.
- Perform research on problems, identify the true cause, and present/implement corrective measures to the client, seeking opinions and feedback on alternative solutions from team members to solve client needs.
- Contribute to the organization's knowledge management repository through formal and informal avenues (e.g., Q&A, documented deliverables, facilitation of Workday knowledge sharing sessions, regularly posting best practices).
- Act as a mentor and coach for less experienced team members.
- Strive to innovate and suggest new approaches to deploy Workday efficiently and effectively.
- Gain an intermediate understanding of touch points, dependencies, and integration aspects across different Workday area(s).
- Meet key performance indicators set for this role, including utilization targets, service level agreements, customer satisfaction scores, etc.
Requirements:
- A minimum of 4 years' experience leading and deploying Workday implementations, supporting Workday Post Production / AMS Services, or as a client of Workday.
- Deep knowledge of Workday Student Core, Security, and Reporting as well as at least one additional Workday module (Academic Advising, Academic Foundation, Action Items and Holds, Admissions/Campus Engagement, Financial Aid, Student Core, Student Financials, Student Records, Student Recruiting).
- Ability to lead medium to large projects (acquisition, phase X, etc.) for the full project lifecycle in areas(s) of expertise - from initial scoping/planning, discovery, design, testing, and go live.
- Ability to be effectively and actively engaged on multiple, parallel projects of all sizes in both supporting and leadership roles.
- Ability to prioritize and organize work to ensure overall timeliness and quality standards with no supervision, effectively managing against timelines, deadlines, and goals.
- Demonstrated commitment and achievement to delivery excellence and client satisfaction, with a strong client focus and ability to understand client needs and build relationships.
- Excellent communication skills, both verbal and written, with the ability to communicate clearly and effectively with customers and colleagues in a remote working environment.
- Strong consulting skills and proven ability to influence a wide variety of audiences, guiding client and internal discussions to agreement of solutions in a timely manner.
- Willingness and ability to mentor and/or manage other consultants.
- Ability to work in a fast-paced environment and adapt to frequent change.
- Advanced Microsoft Excel skills required.
- Ability to meet travel requirements (
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